Welcome to Shreedharaa by Palak Industry. These Terms and Conditions govern your use of our website (www.shreedharaa.com), the purchase of our products, and any interactions with our services. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

1. General Terms

You must be at least 18 years of age to use our website or purchase our products. By using our website, you represent that you are at least 18 years old and have the legal capacity to enter into a binding agreement.

2. Product Information and Availability

We strive to provide accurate information about our products, including descriptions, prices, and availability. However, we do not guarantee that all information is error-free, complete, or current. We reserve the right to modify product details, prices, or availability at any time without prior notice.

Product availability is subject to change. If a product is out of stock after you place an order, we will notify you and either provide a substitute (with your consent) or issue a refund for the unavailable item.

3. Orders and Payment

By placing an order on our website, you agree to provide accurate and complete information, including your name, shipping address, and payment details.

We accept payments through secure payment gateways (e.g., Razorpay, PayPal). You agree to pay the total amount for your order, including any applicable taxes and shipping fees, as displayed at checkout.

We reserve the right to refuse or cancel any order for reasons including but not limited to product unavailability, errors in pricing, or suspicion of fraudulent activity. In such cases, we will notify you and issue a refund if payment has been made.

4. Shipping and Delivery

We ship to addresses within India and select international locations. Shipping costs and estimated delivery times will be provided at checkout.

Delivery times are estimates and may vary due to factors beyond our control (e.g., weather, courier delays). We are not responsible for delays caused by third-party shipping services.

You are responsible for providing a correct shipping address. If a package is returned to us due to an incorrect address, you may be responsible for additional shipping fees to resend the order.

5. Returns and Refunds

We want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery at info@shreedharaa.com or 7008255435 to initiate a return or refund.

To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received. We do not accept returns for products that have been opened or used, except in cases of damage or defect.

Refunds will be processed within 7-10 business days after we receive and inspect the returned product. Refunds will be issued to the original payment method.

6. Intellectual Property

All content on our website, including text, images, logos, and designs, is the property of Shreedharaa by Palak Industry or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works of our content without prior written consent from us.

7. User Conduct

You agree to use our website and services only for lawful purposes. You may not:

• Use our website in a way that violates any applicable laws or regulations.
• Attempt to gain unauthorized access to our systems or interfere with the website’s functionality.
• Post or transmit any harmful, offensive, or inappropriate content.

We reserve the right to terminate your access to our website if you violate these terms.

8. Limitation of Liability

To the fullest extent permitted by law, Shreedharaa by Palak Industry shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website, products, or services, including but not limited to loss of profits, data, or goodwill.

Our total liability for any claim arising from your purchase of our products shall not exceed the amount paid by you for the product in question.

9. Indemnification

You agree to indemnify and hold harmless Shreedharaa by Palak Industry, its affiliates, and its employees from any claims, damages, or expenses (including legal fees) arising from your use of our website, violation of these Terms and Conditions, or infringement of any third-party rights.

10. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of India. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts in Cuttack, Odisha, India.

We encourage you to contact us at info@shreedharaa.com to resolve any issues before pursuing legal action.

11. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated terms on our website with a revised ‘Last Updated’ date. Your continued use of our website after such changes constitutes your acceptance of the updated terms.

12. Contact Us

If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us at:

• Email: info@shreedharaa.com
• Phone: 7008255435
• Address: Palak Industry, New Jyoti HP Gas Agency, Kalyani Nagar, Cuttack – 753003, Odisha, India

Last Updated: March 27, 2025