At Shreedharaa by Palak Industry, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (www.shreedharaa.com), purchase our products, or interact with us. By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

Personal Information: We may collect personal information such as your name, email address, phone number, shipping address, and payment details when you place an order, sign up for our newsletter, or contact us.

Non-Personal Information: We may collect non-personal information such as your IP address, browser type, device information, and website usage data (e.g., pages visited, time spent) through cookies and similar technologies.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders, including shipping and payment processing.
• Communicate with you about your orders, promotions, or updates (e.g., newsletters, if you’ve subscribed).
• Improve our website, products, and services based on user feedback and analytics.
• Respond to your inquiries or customer service requests.
• Comply with legal obligations or protect our rights.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Trusted third parties who assist us in operating our website, processing payments, or delivering orders (e.g., payment gateways, shipping companies).
• Legal Requirements: If required by law, we may disclose your information to comply with legal obligations, enforce our policies, or protect the rights, property, or safety of Shreedharaa, our customers, or others.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies help us understand how you use our site, personalize content, and improve functionality. You can manage your cookie preferences through your browser settings, but disabling cookies may affect your experience on our website.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. This includes using secure servers, encryption for payment transactions, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access, update, or delete your personal information by contacting us at info@shreedharaa.com.
• Opt out of marketing communications by unsubscribing from our emails (via the unsubscribe link in newsletters).
• Request information about how your data is being used.

If you are located in a region with specific data protection laws (e.g., GDPR for EU residents), you may have additional rights, such as the right to data portability or to lodge a complaint with a supervisory authority.

7. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms). We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before sharing your information.

8. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised ‘Last Updated’ date. Please review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

• Email: info@shreedharaa.com
• Phone: 7008255435
• Address: Palak Industry, New Jyoti HP Gas Agency, Kalyani Nagar, Cuttack – 753003, Odisha, India

Last Updated: March 27, 2025